Shipping Policy

Shipping Policy

Packaging

One quantity of loose leaf tea on our website is equivalent to 4 oz. (1/4 lb.) of tea. Every tea has a different density; some teas may take up 2 bags because they are really light and fluffy, while others make only take up half of the bag because they’re really compact and dense. If you order 1 pound of the loose leaf teas, we will ship you 2 bags of 8 oz or 1 bag of 1 pound, depends on the size of the tea leaves. If you really want a 4 oz packaging, please sent us an e-mail or call us. We also do the same when you order Ginseng, Wild Ginseng, Dried Scallop, Dried Sea Cucumber and Dried Abalone.

Destinations

Wing Hop Fung ships to all 50 states and US Territories including American Samoa, Puerto Rico, Guam, and the US Virgin Islands; we do not however, ship to APO/FPO addresses or P.O. Boxes. We do not ship international orders. This feature may be available some time in the future. Please check back in the near future as we may implement these features to our website.
Order Tracking
To track your package, please go to the UPS website, and enter the tracking number sent to you in your order confirmation e-mail.
Shipping Time
Normally, your order will reach you in 3 – 5 days from the time it leaves our warehouse within California. For other states, it will takes 5 – 10 days. Please be aware that the shipping companies who serve Wing Hop Fung do not deliver products on weekends or holidays. Shipping charges are based on the weight of the item(s) you purchase and the level of service you select. Wing Hop Fung only ships products to addresses in the United States. Please note that customers pay for the cost of shipping on returned merchandise. 

Wing Hop Fung has not responsible for any delays or errors of its carriers.

Payment, Pricing & Promotions
Sales tax is not dependent on shipping destination. You will be charged the California Tax Rate (Los Angeles), which is currently at 9.75%, in addition to shipping and handling. Shipping promotions do not apply to orders shipping to US Territories. To estimate when a package will be delivered, the following should be considered:
  • Credit card authorization and address verification must be received prior to order processing.
  • Orders with “Out of Stock” item(s), may take additional time to process and ship. Please see “Shipping Alternatives”.

Wing Hop Fung accepts the following forms of payment:

  • Visa
  • MasterCard
  • American Express
  • Discover

Your credit card will be charged once your order is processed.

Wing Hop Fung gift cards are only redeemable at Wing Hop Fung Stores.

 Shipping Alternatives
Domestically, we ship via UPS Mail, depending on the package weight and the region in which you live. Choosing a faster method of shipping does not decrease the available ship time. It only decreases the time it takes to get delivered.

Wing Hop Fung accepts orders online 24 hours a day, 7 days a week. However, Friday’s orders and weekend orders are processed and prepared for shipping beginning the next business day. Therefore, these days are not included in the time needed to process your order. Most orders will be shipped within 3 business days if all the items ordered is in stock. If an item is out of stock, we will notify you by E-mail or by phone. You can choose another equal price item for instead. Or, you can choose refund, we will refund you after the confirmation of o your payment. When we refunded, we will notify you again by E-mail or by phone.