Returns & Exchanges
- Returns & Exchanges
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If you need to return/exchange a product, you must do so within 30 days of the invoice date. A 15% restocking fee will be charged on returns or exchanges.
Delivery charges are nonrefundable.
Please note our return policy as we do not accept any returns or exchanges after 30 days of the invoice date. Please complete the RMA Request Form an Return Merchandise Authorization (RMA) number before returning the item to us. Once your request has been received, you will be contacted within 5 business days with an RMA number and instructions for sending back the item(s).
The RMA number, once provided, is valid for 2 weeks only. You must re-package any item(s) being returned as it was delivered to you.
Return your package to:
Winghopfung.com
Customer Service
121 W Ann St.
Los Angeles, CA 90012 - Limitations
- In order to keep our prices as low as possible, there are certain restrictions when returning merchandise to us.
Herbal Products & Tea - To return a product for refund/exchange, merchandise must still be unopened. If any portion of the extract is used, we can not offer you an exchange or refund.
All Other Items - Products may be returned or exchanged if items are in a new and unused condition.
Defective Items - If an item is defective, we will replace it promptly.
Wrong Item- If you receive a product that you do not want or need, please return it to us via a parcel carrier of your choice. We will promptly credit your account excluding the shipping charges.
Our error - If we make a mistake on your order, we will make it right or give you your money back. Customer satisfaction is our number one goal.
For more information, please give us a call at:
1-866-239-6888
Monday -Friday, 9a.m - 6 p.m. PST